RETURNS
We hope you love your pieces. If not, we accept returns for store credit within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We produce in small runs using deadstock fabrics, which means pieces are limited and not always restocked. Store credit helps us keep things thoughtful, intentional, and a little more special.
To start a return, you can contact us at help@thepaintedlady.shop
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@thepaintedlady.shop
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
EXCHANGES
If you need a different size, reach out to us at help@thepaintedlady.shop and we’ll do our best to help — depending on availability. Because of our limited quantities, exchanges aren’t always guaranteed.
FINAL SALE
The following items are final sale:
- Sale items
- Accessories (if applicable)
DAMAGES OR ISSUES
If your item arrives damaged or incorrect, please email help@thepaintedlady.shop within 5 days of delivery with photos, and we’ll make it right. Clothes hold memories. We hope these become some of your favorites.
StART a RETURN
Have questions? Contact us